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1. #PRINT 2010 TURBOTAX RETURN INSTALL#
2. #PRINT 2010 TURBOTAX RETURN SOFTWARE#
3. #PRINT 2010 TURBOTAX RETURN DOWNLOAD#
4. #PRINT 2010 TURBOTAX RETURN FREE#

Currently, there is no indication at all, and that’s my primary critique of this design.

#PRINT 2010 TURBOTAX RETURN SOFTWARE#

Intuit has all the data, but I’m sure my assumptions about what “Start New” means are frequent enough that some indicator on that first screen that the software is aware of last year’s return is warranted. I want to start by using last year’s return that has tons of information I don’t want to input again.

#PRINT 2010 TURBOTAX RETURN FREE#

Matt: My point, which you are free to disagree with, is that given I’ve used the product before, I don’t want to start a new return from scratch.

#PRINT 2010 TURBOTAX RETURN DOWNLOAD#

I was able to download the software and complete a friend’s return in less than 20 minutes. You went into the program with an expectation about what would come first, just go with the flow man! I give the UI an A++. You are supposed to click the big blue button that says start new return.

#PRINT 2010 TURBOTAX RETURN INSTALL#

Ha! If only there were a little “Berkun Button” app that you could install that would have your head and voice appear with these little explanations.Ĭome to think of it…any coders out there? I’m going to register. I haven’t done mine this year yet…now you’ve spooked me! Reply Hmmm, in the past several years I’ve had good luck with Turbo Tax happily finding and importing the previous year’s return. Thanks again, Chelsea with TurboTax Reply Woops, my copy and paste didn’t work…but here is the TurboTax Inner Circle directly link: Most importantly, we really want your feedback, and I hope you’ll share more and join our Inner Circle. Please be in touch with me directly (you’ve got my email) if that’s something you’re interested in pursuing. Last, we do have a satisfaction guarantee. Feedback like that you’ve shared above is super helpful to us, and I hope you will consider joining: It’s a place for folks with thoughts on how we can improve or make our products better go to help us with the process. Second, since listening to our customers and responding is part of our DNA, I want to share with you our Inner Circle. I reached out to you via Twitter, and am doing so here too in hopes that you’ll email me directly so I can share your additional thoughts with the right team here at TurboTax. It’s feedback like this that helps us to constantly improve, and we take it really seriously. Replyįirst, thanks for sharing your experience. Love your stuff, bought your books, and I’m not sure this one’s on Intuit. I did this a few weeks ago, so I’m a bit hazy on the details, but I’m pretty sure I said “Start a new return”, then it asked if I wanted to import last year’s data - just like it has for the last 10 year or so I’ve been using it. (hastily switches the order of the completely hosed and partially hosed statements in the dialog she’s designing so that partially hosed is now 1st) Yeah, there ought to be a law against mitigating bad news by delivering even worse news. We must decide just how, going forward, we will relate to the people who use our designs Reply Remember how Google came out of nowhere? Remember Altavista, Hotbot, AskJeeves and Excite? Intuit better sit up and pay attention.Īs I say in my “Experience Partners: Giving Center Stage to Customer Delight”: If more designers wrote and twitted about it, maybe we get somewhere! As far as competition - one thing that’s fantastic about US: there is always some guy in a garage just waiting for a chance to catch the next big fish. ReplyĪs David Aragon of Voter March so eloquently said, “all errors are human error” and some humans committing errors just happen to be the designers and engineers who ship defective products. And when I was forced to prolong it for any reason it was a disappointment.

I wanted to spend as little time and annoyance as possible on this entire experience. Sean: To be completely honest, in this case I wasn’t thinking of Intuit or TurboTax or anything at all.